Salesforce closes 1,000 paid 'Agentforce' deals, looks to robot future

By Jeffrey Dastin

(Reuters) - Salesforce (NYSE:CRM ) has closed more than 1,000 paid deals for "Agentforce," its platform for creating virtual representatives powered by artificial intelligence, its CEO Marc Benioff said on Tuesday.

At a company event in San Francisco, Salesforce previewed improvements for how businesses could build bots for recruiting, customer service and other specific tasks on its platform and in its messaging app Slack.

Salesforce has done as much for its own operations, said Benioff. He said his company now needed half the number of humans to resolve simple customer queries, though he still wants to increase the company's headcount in sales by 10% or more.

Since ChatGPT's launch in 2022, many companies have piloted AI without yet deriving major savings or revenue from it.

For Benioff, who in recent months has focused his cloud company on agents, "digital labor" is poised to augment humans and expand the economy. Further out, Salesforce will start a "robot force partner program" that can connect real-world machines with virtual ones, he told reporters.

Benioff cited hotel chains as an example. They could handle back- and front-office work with an army of focused digital assistants, while robots could clean guests' rooms, he said.



The Salesforce co-founder and Time magazine owner said he hoped President-elect Donald Trump's administration would engage CEOs on the topic of digital labor. Trump appeared on a recent Time cover as the magazine's "Person of the Year."

Asked if he expected to donate to Trump's inaugural fund as others have done, Benioff said: "I think we just donated the photo. He can use the Time cover at no charge."

Source: Investing.com

Publicații recente
Oklo target nearly doubled at Wedbush on AI-driven demand for nuclear energy
24.01.2025 - 18:00
Crypto markets lose steam after Trump's first policy move
24.01.2025 - 18:00
Combination of Google's TPU-DeepMind units may be worth $700 bn - DA Davidson
24.01.2025 - 18:00
British American Tobacco, Altria shares rise after menthol ban proposal dropped
24.01.2025 - 18:00
Morocco stocks higher at close of trade; Moroccan All Shares up 0.34%
24.01.2025 - 18:00
Commerzbank says no talks with UniCredit until specific proposal made
24.01.2025 - 18:00
Venture Global aims for $64 billion valuation at debut in test for energy IPOs
24.01.2025 - 18:00
Intuitive Machines stock surges on NASA contract award
24.01.2025 - 18:00
International Paper's $7.2 billion acquisition of DS Smith gets EU approval
24.01.2025 - 18:00
Short-term stock optimism soars among retail investors, AAII survey shows
24.01.2025 - 18:00
Venture Global shares likely to open up to 6% above IPO price
24.01.2025 - 18:00
Intuitive Surgical, American Express Stir Friday's Market Cap Stock Movers
24.01.2025 - 18:00
BMW joins Chinese EV makers in filing EU court challenge to tariffs
24.01.2025 - 18:00
Turkey stocks lower at close of trade; BIST 100 down 0.08%
24.01.2025 - 18:00
Diageo stock jumps on possible Guinness sale
24.01.2025 - 18:00

© Analytic DC. All Rights Reserved.

new
Analiza pieței Cum va afecta raportul NFP de mâine cursul de schimb al dolarului american?