Earnings call: 1-800-FLOWERS.COM reports Q1 revenue dip, eyes holiday boost

In the recent fiscal 2025 first quarter earnings call, 1-800-FLOWERS.COM (NASDAQ: FLWS) reported a 10% decline in consolidated revenue year-over-year, citing a shift in wholesale orders and a decrease in e-commerce performance. Despite the downturn, the company remains optimistic about the upcoming holiday season, expecting an upswing in sales, particularly in its Gourmet Foods & Gifts segment, and is launching new initiatives such as exclusive Harry & David pop-up shops in select Macy's (NYSE:M ) locations. The company maintains its guidance for fiscal 2025, with a focus on leveraging artificial intelligence for customer service and enhancing customer experiences.



Key Takeaways



1-800-FLOWERS.COM's consolidated revenue fell by 10%, with e-commerce revenue down by 8%.The company reported a decrease in orders by 6.5% and a 1.5% drop in average order value.Adjusted EBITDA loss stood at $27.9 million, despite operating expenses falling by $4.3 million.Gourmet Foods & Gifts and Consumer Floral & Gifts segments saw revenue declines of 14.4% and 4.9%, respectively.BloomNet revenue decreased by 20.1% due to a partner's merger.Inventory levels were at $275.3 million, with stable total debt at $232.5 million.The company expects fiscal 2025 revenue to range from flat to mid-single digits down and adjusted EBITDA between $85 million and $95 million.New partnerships and same-day delivery options for non-floral products are anticipated to boost holiday sales.A significant 20-25% increase in crop yield for key fruits is expected to enhance inventory and reduce costs.Company Outlook



Revenue growth is expected to be flat to mid-single digits down for fiscal 2025.Adjusted EBITDA is projected to be between $85 million and $95 million, with free cash flow of $45 million to $55 million.The company is optimistic about improved e-commerce trends and holiday sales.Bearish Highlights



A shift of $3 million in wholesale orders from Q1 to Q2 impacted revenue negatively.The BloomNet segment experienced a 20.1% revenue decline due to a partner's merger.Bullish Highlights



The company is launching Harry & David pop-up shops in Macy's and expanding same-day delivery options.Affluent customers continue to drive revenue, and efforts to attract lower-end customers are showing success.A favorable pear crop, more than double last year's yield, is improving inventory without third-party sourcing.Misses



The company missed revenue expectations with a 10% decline in consolidated revenue.E-commerce revenue decreased by 8%, with a decline in both order count and average order value.Q&A Highlights



Management is confident in significant revenue improvement in the upcoming quarter.Media costs have increased due to the election, but moderation is expected afterward.The company is exploring further expansions into brick-and-mortar retail following a successful Harry & David pop-up at Macy's.

1-800-FLOWERS.COM executives have expressed cautious optimism about the company's performance in the upcoming holiday quarter, highlighting strategic initiatives like new partnerships and same-day delivery expansions. The company is also seeing benefits from a high-quality crop yield, which is central to its Harry & David offerings, and has made capital investments in storage facilities to extend product availability. With a focus on enhancing customer experiences and leveraging AI in customer service, 1-800-FLOWERS.COM is navigating through the consumer spending landscape, aiming for revenue growth and efficient cost management.InvestingPro Insights





As 1-800-FLOWERS.COM (NASDAQ: FLWS) navigates through a challenging fiscal quarter, InvestingPro data provides additional context to the company's financial landscape. The company's market capitalization stands at $527.9 million, reflecting its current market position amidst the reported revenue declines.

Despite the recent downturn, InvestingPro Tips highlight that net income is expected to grow this year, aligning with management's optimistic outlook for the upcoming holiday season. This projection is particularly relevant given the company's focus on leveraging new initiatives and partnerships to boost sales.

The company's P/E ratio (adjusted) of 42.54 for the last twelve months suggests that investors are pricing in future growth expectations, possibly based on the anticipated holiday season performance and strategic initiatives outlined in the earnings call.

It's worth noting that FLWS operates with a moderate level of debt, and its liquid assets exceed short-term obligations. This financial position could provide the company with the flexibility needed to invest in its growth initiatives, such as the Harry & David pop-up shops and AI-driven customer service enhancements.

However, investors should be aware that the stock price has fallen significantly over the last three months, with a total return of -22.68%. This decline aligns with the company's reported revenue challenges but may also present an opportunity if the projected growth materializes.

For those seeking a more comprehensive analysis, InvestingPro offers 10 additional tips for FLWS, providing a deeper dive into the company's financial health and market position.



Full transcript - 1-800 FLOWERS.COM Inc (FLWS) Q1 2025:





Operator: Good morning. And welcome to the 1-800-FLOWERS.COM 2025 First Quarter Fiscal Year Earnings Conference Call. Today, all participants will be in a listen-only mode. [Operator Instructions] After today’s presentation, there will be an opportunity to ask your questions. [Operator Instructions] Please note that today’s event is being recorded. I would now like to turn today’s event over to Andy Milevoj, Senior Vice President of Investor Relations. Please go ahead.

Andy Milevoj: Good morning. And welcome to our fiscal 2025 first quarter earnings call. Joining us today are Jim McCann, Chairman and CEO; Tom Hartnett, President; Bill Shea, CFO; and James Langrock, CAO and incoming CFO upon Bill’s retirement in December. Before we begin, I’d like to remind you that some of the statements we make on today’s call are covered by the Safe Harbor disclaimer contained in our press release and public documents. During this call, we will make forward-looking statements with predictions, projections and other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties, including those contained in our press release and public filings with the Securities and Exchange Commission. The company disclaims any obligation to update any of the forward-looking statements that may be made or discussed during today’s call. Additionally, we will discuss certain supplemental financial measures that were not prepared in accordance with GAAP. Reconciliations of these non-GAAP financial measures to the most directly comparable GAAP measures can be found in the tables of our earnings release. And now, I’ll turn the call over to Jim.

Jim McCann: Thanks, Andy, and good morning, everyone. This morning, I’ll share my perspective on the current environment and our recent performance, and then I’ll turn the call over to Bill and Tom, who will provide the business and financial updates. As we announced this morning, our first quarter performance generally came in line with our expectations. We began to see slight improvement in our e-commerce revenue trends, our gross profit margin continued to grow and through our Work Smarter initiatives to operate more efficiently, we reduced our operating expenses. Regarding the complexion of our e-commerce revenue and benefiting from our Relationship Innovation initiatives, orders declined 6.5%, as compared to an 11.5% decrease in the fourth quarter of fiscal 2024 and a 16.1% decrease from the prior year period. AOV declined 1.5%, reflecting our plan to expand our offerings and broaden our price points. Additionally, several wholesale gift basket orders shifted from Q1 into Q2. This was simply timing and we will ship and record those orders in Q2. We’ve always viewed and suggested that you view our fiscal year as consisting of two halves. The first half consists of the inventory build and preparation for the holiday season that occurs during Q1, followed by the sales build leading up to the holiday during the second quarter. The second half of our fiscal year consists of the important holiday occasions, including Valentine’s Day, which is in Q3 and Mother’s Day in Q4. In just a moment, Tom will review our Q1 performance and share our view for the second quarter. As we turn to the holiday quarter, we expect our performance to improve, especially within our Gourmet Foods & Gifts businesses, as consumers often see holiday gifting as more than an essential activity rather than a discretionary one. Through the Relationship Innovation initiatives that we implemented over the last two years, we have expanded our offerings and broadened our price points, providing gift givers with more choices at prices that span from budget-friendly to premium. We look forward to helping our customers connect and express their sentiments with the important people in their lives. And now Tom, if you’ll go over the business update for us.

Tom Hartnett: Thanks, Jim, and good morning, everyone. This morning I’ll review our results, highlight some of our strategic initiatives that we are executing against and discuss some of the recent partnerships that we are excited about. As Jim highlighted, our first quarter performance generally came in line with our expectations. transactions, our consolidated Q1 revenue declined 10%, essentially in line with our recent Q4 trends. More specifically, our e-commerce revenue declined 8% as we saw our Relationship Innovation efforts, which are focused on expanding our offerings and broadening our price points, drive more lower AOV transactions as anticipated. This resulted in a 6.5% decline in orders and a 1.5% decline in AOV. Now, let’s take a moment to discuss our segments, beginning with our Gourmet Foods & Gift Baskets business. During Q1, this segment’s revenue declined 14.4%, which was slightly higher than the 12.8% decline in Q4. It’s important to contextualize this performance, $3 million of wholesale orders shifted from Q1 to Q2, accounting for 3% of the revenue decline. These orders will be delivered and recorded during the second quarter. Including this timing impact, our revenue trends within this segment would have improved over Q4. Turning to our Relationship Innovation efforts, we continue to leverage our last mile delivery capabilities to expand our same-day food-related offerings for customers. This perfectly illustrates how we can further leverage one of our primary differentiators and competitive advantages to offer more gifting options for same-day delivery. For example, during the quarter, Cheryl’s Cookies expanded its selection available for same- and next-day delivery. This positioned us to be more competitive in their market on an everyday basis, and it’s highly relevant going into Q2, as this will enable us to expand the shopping season and fulfill orders placed much closer to December 25th. We also expanded our 1-800 Basket Same-Day Delivery program to more locations, offering more options. This is a great solution for customers that are on a short timeframe and don’t have the time to pre-plan a gift purchase. Whether it’s an unexpected sympathy gift, a gift to celebrate a new baby or simply a last-minute occasion, we can now help our customers express their sentiments and deliver more gifts on the same day. During Q1, we successfully completed the integration of Scharffen Berger Chocolates into Harry & David. Since we acquired Scharffen Berger, customers have been gravitating towards their baking chocolate and bars, and as we head into Q2, we are excited to launch our new box chocolate collection that we expect to be a hit for the holidays and beyond. Our Harry & David brand is synonymous with holidays and this year we are thrilled to announce a new partnership with Macy’s. We’re opening six exclusive Harry & David pop-up shops in select Macy’s stores this holiday season, including their Glendale Galleria and Herald Square locations to meet the growing demand for thoughtful gourmet holiday gifts. These shops will run from October through early January and will provide customers another avenue to engage with the Harry & David brand. And now let’s move to our Consumer Floral & Gifts segment. Our sequential trends have improved, with revenue declining 4.9%, as compared with declines of 6.7% during Q4 and 12.3% a year ago. As part of our Relationship Innovation initiatives, we are actively pursuing and have entered into exciting partnerships to expand our customer reach and our product offerings. During the quarter, we entered into an exciting collaboration with LoveShackFancy to launch an exclusive collection of offerings that feature their exquisite floral designs. LoveShackFancy is known for their vintage-inspired hand-painted floral prints. Customers’ response to this partnership was tremendous and we quickly sold out of this floral offering. It also drove a higher percentage of new, young and higher-income female customers to the brand. Seeing the strong customer response, we’ve extended the partnership to Cheryl’s Cookies and are currently offering a limited-time exclusive tin that is decorated in one of their magnificent rose designs. Within our Personalization businesses, we experienced good momentum in Q1 from our efforts to improve the shopping experience and to elevate the product assortment that resulted in increased revenue, gross margin and profit. This performance was driven primarily by things remembered, which since acquisition has benefited from its addition to our platform and expanded product selection that appeals to a higher-income customer. Turning to our BloomNet business, revenue declined 20.1% or $5.8 million as compared to a year ago. This included an expected decline in orders by one of our business partners who merged with a competitor. We will fully lap this impact by the end of fiscal second quarter and expect to begin to grow BloomNet revenues in the second half of this fiscal year. As we look ahead to the rest of the fiscal year, our strategic plan and priorities have been built to sharpen our customer experiences and industry positioning. While it’s difficult to forecast when the consumer environment for discretionary spending will improve, we plan on leveraging our Relationship Innovation initiatives and increasing our marketing spend to improve our revenue trends during Q2. Additionally, as the orders have already been placed, we know that our wholesale revenues will increase by approximately $20 million over the prior year. We have improved the customer shopping experience, expanded our product range and broadened our price points to help consumers find the perfect gift for their important people in their lives. We are confident that our strategic initiatives have positioned us well to serve our customers this holiday season. Now I’ll turn it over to Bill for the financial review.

Bill Shea: Thanks, Tom, and good morning, everyone. During the first quarter, we experienced an improvement in the undercurrent of our e-commerce revenues, which included improving trends in order count and driving sales of our lower-priced items that contributed to a lower AOV. Our disciplined approach to managing the controllables, combined with our focused execution of strategic initiatives over the past 18 months, have enabled us to drive these trends and deliver Q1 results within our expectations. As Tom highlighted, our Relationship Innovation and Work Smarter initiatives have expanded and enhanced our offerings and positioned us to operate more efficiently. Today I want to highlight two important work streams within our Work Smarter efforts to operate more efficiently. Our organization has always been at the forefront of innovation, and AI is no different. Over the last few years, we implemented AI within our customer service chat tool and we adopted it on our e-commerce platform to help customers better express their sentiments when they are at a loss for words. We have now taken AI a step further and implemented a new tool to power our customer care interactions. Our new customer care platform integrates AI to improve the customer experience, increase our efficiency and reduce overall labor costs. This implementation enabled us to consolidate multiple customer care systems into one, allowing more agents to assist customers across our brands as opposed to being brand-specific. Most importantly, AI will empower our agents with the customer’s order information and history as the call comes in so that the agent is better prepared to help a customer. This will create a better customer experience and enable the agent to become more efficient driving lower labor costs. Turning to our logistics optimization efforts, during Q1, we launched an enhanced back-end order management system at Harry & David that enables us to further optimize logistics through optimal lease cost routing. As we move beyond the implementation phase, the new OMS system will enable us to lower fulfillment costs for Harry & David orders. Now let’s dive into the Q1 results. As Jim and Tom highlighted, our first quarter revenue declined 10% from the prior year period. This included the previously discussed timing of certain wholesale orders that shifted into the second quarter. Our e-commerce revenue declined 8% in Q1 with order count down 6.5% and AOV down 1.5% as anticipated. For perspective, this compares to year-over-year order counts declining 11.5% and 16.1% during the fourth quarter and first quarter of last year, respectively. This was offset by slightly stronger gross margin rate of 38.1% and our disciplined approach to operate more efficiently that led to a $4.3 million decline in operating expenses when excluding non-recurring charges associated with the system implementations, as well as the impact of the company’s non-qualified deferred compensation plan in both periods. Altogether, the adjusted EBITDA loss was $27.9 million. Now let’s review our segment results. Our Gourmet Foods & Gift Baskets revenues declined 14.4% from the prior period to $84 million. This decline reflects the timing of approximately $3 million of wholesale orders which shifted from the first quarter into the second quarter. Revenues were also impacted by the implementation of the new order management system. This profit margin increased 50 basis points to 32%, benefiting from the company’s inventory optimization efforts and a decline in certain commodity costs. As a result, the adjusted segment contribution margin loss was $11.3 million as compared to a loss of $11 million in the prior year period. In our Consumer Floral & Gifts segment, revenues declined 4.9% from the prior year period to $135.2 million. Gross profit margin increased 30 basis points to 39.9%. This quarter, we strategically invested in a range of marketing channels to test different aspects of the sales funnel in preparation for the holiday season. Altogether, this resulted in segment contribution margin of $4.9 million, compared with $8.8 million in the prior year period. In our BloomNet segment, revenues declined 20.1% to $23.1 million. As Tom mentioned, this included an expected decline in orders by one of our business partners who merged with a competitor. We will fully lap this impact at the end of the fiscal second quarter and expect BloomNet revenues to begin to grow in the second half of the fiscal year. Gross profit margin decreased 20 basis points to 50% due to deleveraging on the lower sales volume. As a result, segment contribution margin was $6.8 million, compared with $9.4 million in the prior year period. Inventory was $275.3 million, compared with inventory of $280.6 million at the end of the same time last year, benefiting from a component of the Work Smarter initiative that is focused on operating more efficiently with lower inventory. Our total debt was $232.5 million, essentially flat as compared with the prior year. We had $187.5 million in term debt and borrowings of $45 million under our revolving credit facility in preparation for the upcoming holiday season. We expect borrowings under the revolver to be fully repaid during the fiscal second quarter. Regarding guidance for fiscal 2025. We continue to expect total revenues on a percentage basis to be in a range of flat to a decline in the mid-single digits as compared to the prior year. Adjusted EBITDA to be in a range of $85 million to $95 million and free cash flow to be in the range of $45 million to $55 million. Now I’ll turn the call back to Jim for his closing comments before we open it up for Q&A.

Jim McCann: Thanks, Bill. In summary, our first quarter performance generally came in line with our expectations. In this still uncertain consumer environment, we are encouraged by the undercurrents and our e-commerce trends as we move closer to the holiday season, and the orders for our wholesale business are higher than they were a year ago, which will be booked during this second quarter. Customers generally view holiday gifting as more of a necessity and we have expanded our breadth of products and our price points to offer them an even greater array of thoughtful gifts for everyone on the holiday list. Before we move to the Q&A session, I want to take a moment to acknowledge and celebrate our incredible team members, whose hard work and dedication have been instrumental in earning us the recognition as one of America’s most admired workplaces by Newsweek. This prestigious accolade reflects not only our commitment to fostering a supportive and innovative workplace, but also the incredible dedication of our team members. Being named among the top companies in this category is a testament to the culture we have built together. Thank you for being an essential part of our journey and helping us deliver smiles every day. And now for your Q&A, Operator, please.

Operator: Thank you. [Operator Instructions] And today’s first question comes from Alex Fuhrman with Craig-Hallum. Please proceed.

Alex Fuhrman: Hey, guys. Thanks very much for taking my question. I wanted to ask about same-day delivery. Seems like this is something you guys have been investing quite a bit in ahead of this holiday season. Can you talk about how much of your business in the past during peaks have been same-day delivery? And what are you expecting this holiday season, I guess, in terms of same-day delivery utilization and what that could do to your margin?

Jim McCann: Thanks, Alex. Thanks for your question. The answer is, on the floral side, it’s always been an important part of our business. And depending on the seasonal range, 30% to 40% of our business will be the same-day on the flower side. On the non-floral side, almost none of our business historically has been same-day. So what we’re doing is leveraging the infrastructure that we’ve built over the years on the flower side of the business to, on a slow but sure pace, to introduce more and more of the products that we have that are great gifting products, for example, our Cheryl’s Cookie products, which are a great gift at the right device point and just put smiles on faces every day. We’ve introduced a limited collection of those products into a portion of our same-day network. Tom, would you want to give a little bit more color on what the plan is in terms of rolling other products? You mentioned in your remarks the same-day Harry & David Gift Basket program.

Tom Hartnett: Yeah. So we’re -- Alex good morning. We’re continuing to look at products within the food group’s portfolio that we can leverage for same-day delivery. We mentioned Cheryl’s Cookies and we’re expanding the products there. We’re introduced several of the Harry & David’s gift baskets lines and we’re rolling those out kind of across the country as we have the capabilities in market. So this will be something that we’ll be after for, this is a program, this is something that we’ll be after for the next couple of years as we continue to build out our capabilities on replenishment and expand many of those products from our food brand. Basically, what we’re saying is we’ve seen the success of this on our floral side and we see this ample opportunity for same-day for the rest of our business.

Jim McCann: And it’s a way to leverage, too, the unique fulfillment we have, Alex, with our retail floral partners. So giving them the opportunity to up their capabilities in terms of refrigeration capacity, freezer capacity. And so in select markets, as we predict the demand would be strongest, we’ve been introducing these products and it’s been really well-received by our floral partners, and of course, by our consumers.

Tom Hartnett: And it’s already been successful with us on chocolate-covered strawberries through Shari’s Berries as well.

Jim McCann: Yeah. And our Fruit Bouquets, yeah.

Alex Fuhrman: Okay. That’s really helpful, guys. Appreciate the thorough explanation. And then if I could just ask one more, it sounds like you’re expecting revenue trends to improve as you start to spend a little bit more on marketing going into the holidays. Can you talk about where those dollars are going to go? Is it pretty similar to what you’ve done for past holiday marketing campaigns?

Jim McCann: I’ll start and ask Tom to give you some of the specifics there, Alex. But in general, two things. One is we kept some powder dry to make sure we had it available for this important holiday season, number one. Number two, as Bill mentioned in his remarks, we think the spend in this quarter, which is all around Thanksgiving and Christmas, is a little less discretionary than everyday business because people feel like they have to and want to buy a gift, whereas if they had a choice to buy something on a spur-of-the-moment non-holiday, they might have, in this past couple of years, passed on that. We think it’s less discretionary when there’s a specific calendar gifting occasion. Tom, a little color on what you expect to spend?

Tom Hartnett: Yeah. I think it will be similar to prior years. I mean, obviously, we’re deploying dollars in top, mid and bottom of the funnel activities. And I think the most important thing we focus on is making sure those dollars are relatively flexible, so that within a period we can redeploy and shift dollars pretty quickly. So we’re constantly looking at the returns on those efforts.

Bill Shea: Yeah. And Alex, and also just to hit on Jim’s point of discretionary at holiday time versus every day. Sequentially, we always move better from Q1 into Q2. Like a year ago, our e-commerce numbers in Q1 were down 12%, in Q2 they were down 6%. So it just naturally improves as we get towards the holidays.

Alex Fuhrman: Okay. That’s really helpful, guys. Thank you very much.

Jim McCann: Thanks, Alex.

Operator: And the next question comes from Andy Lebiedzinski with Sidoti & Company. Please proceed.

Andy Lebiedzinski: Good morning and thank you for taking the questions. So, first, I just wanted to follow up on the same-day delivery markets. Just -- so can you just maybe go over how many markets or what percentage of your markets you’re able to actually deliver non-floral gifts and kind of what’s the expectation for the holiday season, whether that’s going to change much from where it is right now? And then I have a couple of other questions, if I could.

Jim McCann: Thanks, Anthony. In answer to this question, it’s a very small percentage of our non-floral package gifts business, Cheryl’s, Harry & David, Popcorn, Chocolates. A very small percentage is available now for same-day. We’re rolling out markets, as Tom said, based on our capabilities, our partners’ capabilities to do the last-mile fulfillment and anticipated demand. This is something we’ll be doing, as Bill said, for the next few years, rolling this out. But it’s already beginning to make an impact because Cheryl’s business is doing better because up until this past year, they didn’t have same-day availability. But with all the different infrastructure options we’ve developed to do exactly that the last day, it’s had the biggest impact so far on that brand. Harry & David’s been much newer, but with a large customer base of that brand and the terrific set of products they have, particularly around people wanting to express themselves on holiday occasions and on sympathy occasions, we expect it will have a big impact on Harry & David’s business in the next year or two.

Andy Lebiedzinski: That’s very helpful color, Jim. And then, in terms of the AOV, so you guys have talked a lot over the last few quarters about offering more multi-branded bundles. Obviously, this quarter, the AOV came down because of a broader price point. But as far as the bundles themselves, are you still seeing customers gravitate towards those and whether anything has changed from your thinking about those?

Bill Shea: No. We haven’t seen anything change, Anthony. The excitement we have around when we create bundles in the product assortment, we see the efficiency of those products, the conversion of those products and it is a big focus of the team, the merchandising team, to create more bundles and the logistics around that so it gets delivered as one complete gift package.

Andy Lebiedzinski: Got you. Okay. And then lastly, for me, in terms of the system implementation costs that you guys talked about impacting the quarter here, was this isolated to the September quarter or do you think some of this may spill over to future quarters? I just wanted to get a sense of that.

Bill Shea: Yeah. There were two large implementations we’ve been working on. The new order management system for Harry & David, that is behind us. Those implementation costs are behind us. On the service center platform where we’ve combined all the systems into one, ultimately we’re going to save money and we are saving money on some licenses as we’re moving, as we’re eliminating those other platforms. But we still have a double up for the first six months of the year. So we have one more quarter of a double up of license fees. With that said, it’s going to lead to more efficient -- enable the agents to be more efficient, which is going to save dollars on labor going forward and ultimately provide a better customer experience.

Jim McCann: So quarter-over-quarter, this over next year’s quarter, several million dollars in license savings. We anticipate customer -- serving the customer to improve from good to even better, and as Bill said, with the new technology in place, and trust me, cutting over systems that have been developed over decades has been painful and fatiguing in terms of all the time that’s been put into it. But the outcome, we’re already quite happy to see the benefit in terms of how we are able to serve our customers and to do it more efficiently.

Andy Lebiedzinski: That all sounds good. Well, thank you very much and best of luck.

Jim McCann: Thank you, Anthony.

Bill Shea: Thanks, Anthony.

Operator: Our next question is from Michael Kupinski with NOBLE Capital Markets. Please proceed.

Michael Kupinski: Thank you and thanks for taking my questions. Just a couple here. As you kind of head into the holiday season and I noted that you made comments about your higher end customers in the past, and I was wondering if your higher end customers continue to spend. Are they still the key revenue driver versus the lower-end customers? And then with your, I guess, your shift towards lower end price points, can you talk a little bit about how the lower end customers are influencing your revenue going forward? And in terms of your guidance, do you believe that the biggest risk to your full year revenue guidance, would that be persistent inflation or what do you think is affecting the consumer buying behavior overall?

Jim McCann: Bill, do you want to start?

Bill Shea: Yeah. Michael, I mean, we have talked about the affluent consumer and kind of the upper end of our customer file continuing to perform well. And as Tom was describing, those bundled products and the continued offer, a broader selection of higher-priced items that that affluent consumer is going to continue to want and will continue to buy. What we saw in the first quarter and what we’ve been efforting is also broadening the offerings at the lower price point items to stimulate the less affluent consumer that has been sitting on the sidelines and we’ve seen some success there. And so that, I think, will -- that should continue as we go towards the holiday season. From inflation and everything, obviously, the economy, we’ve been operating in a difficult macro environment for several years now. I mean, the good news is the most recent data, whether it’s the jobs data, inflation data or consumer confidence that’s come out just this week, are all positives of heading into the holiday season. So hopefully that and gas prices are…

Jim McCann: Cheaper than…

Bill Shea: Yeah. A lower, so all those things are positives as we head towards that holiday season.

Michael Kupinski: Gotcha.

Tom Hartnett: Michael, just to add and it’s Tom, I think, when we’re -- as we’re expanding our price points, I’m not saying this is a perfect execution here, but we are very much targeting different customer segments with different price points. So it isn’t just like we’re expanding everything across the Board. It is a targeted approach.

Michael Kupinski: Gotcha. And on the commodity side, any updates on the cocoa cost outlook and are there any particular other commodity costs that are a little stubborn right now that you believe could wane and provide some lift to your gross margins?

Bill Shea: Yeah. As we’ve mentioned in the past with cocoa, we’ve kind of locked in pricing for both, not only for this holiday season, but also through actually next holiday season at prices that are above what we historically paid for, but well below where the overall market has been. The market has been coming down in the cocoa market, but it’s still higher than historical norms.

Jim McCann: And keep in mind, Michael, the big usage of those commodities are in the first half of the year because they are so heavily used in our holiday gift assortment at Harry & David and Cheryl’s. Eggs, for example, have been something that have moderated some, but still higher than traditionally. So we think that the trend is in all of those categories moderating and the benefits won’t be seen until next fiscal year because we’ve already done our big spend. But as Bill said, we feel comfortable that we’re locked in on the cocoa side of things through the next holiday season. But we hope in that time that the overall price situation moderates so that when we’re renewing, it’s at attractive rates.

Michael Kupinski: Thanks for that color. And just my final question is on BloomNet. I know in the past you’ve managed the number of floral shops in your network. Can you kind of provide some color in the trends of that? I know you’ve been affected by a merger with your competitor, but I’m being just generally how we should look for the number of whether or not shops will be increasing, especially as you lap that merger with the competitor.

Jim McCann: The number of shops, Tom will give you more color on this, but the number of shops is a state study for us. The depth of the relationship is improving. That is, as we offer more opportunities for more involvement across the breadth of gift product offerings, gist -- we always lead with, let’s give the opportunity to our retail floral partners first, I think, that’s recognized and appreciated and now especially with us adding the Harry & David product, the Shari’s Berries product. Keep in mind, when we bought the Shari’s Berries intellectual property a few years ago, none of that business was fulfilled by florists. When we bought it, we converted it to our model and all of that business is fulfilled in market, not by our own -- not in our own company-owned facilities. So that boosted our relationship with our retail floral partners and our gourmet network partners. So the numbers stayed steady, the relationship is developing. Anything else…

Tom Hartnett: No. I think just to layer on that, it is -- the number is stable. We continue to think just like our card aisle program, which has been a huge hit with our local florists. They can print gifting cards locally now and obviously those are attached to our orders, but also for the benefit of their shops. So we just continue to add value to our relationships, which keeps that number steady and we do expect as we lap a year, we probably will see a little bit of a bump up as we move forward in membership.

Bill Shea: Yeah. Just a reminder, Michael.

Jim McCann: Our goal isn’t to grow the network, it’s to always be investing in the quality of our partners.

Bill Shea: Right. But just as a reminder, Michael, we do lap that lost value from a competitor at the end of the second quarter. So third quarter and fourth quarter of this year will be on kind of a steady stream and we do expect BloomNet to grow the second half of the year.

Jim McCann: Right.

Michael Kupinski: Great. Great. That’s all I have. Thank you.

Jim McCann: Thank you, Michael.

Operator: The next question comes from Linda Bolton Weiser with D.A. Davidson.

Jim McCann: Good morning, Linda.

Linda Bolton Weiser: Yes. Hi. Good morning. Hi. So I was wondering just a little bit more on the cadence of revenue performance through the year. Being that second quarter is your big seasonal quarter, I would expect that the year-over-year revenue would have to be at least in line with the guidance for the year, up flat to down low single-digit. Would that be a fair assumption then for second quarter on revenue?

Bill Shea: Yes. Linda, we expect continuing improving trends in our -- from a revenue standpoint. So, as I mentioned before, we’re seeing some momentum in better trends on the e-commerce side of the business. You saw the transaction counts were down 6.5% in the first quarter, that’s an improvement.

Jim McCann: Compared to last year?

Bill Shea: Yeah. That’s an improvement over 11.5% in the fourth quarter of last year and 16% in the first quarter of last year. Generally speaking, sequentially we improve as we get closer to the holiday that, again, e-commerce revenues last year went from 12% down in the first quarter to 6% down in the second quarter. Wholesale last year was a tailwind in the second quarter. We were down $20 million year-over-year in the second quarter last year. This year we’re going to be up $20 million, right? So that’s going to be a natural tailwind for us. So we feel comfortable that there’ll be significant improvement in the revenue trends in the second quarter.

Linda Bolton Weiser: Okay. And then I was curious too about what you’re seeing with media rates. I know you do mostly digital, but just in general with the election situation, are you seeing elevated media rates in the December quarter?

Jim McCann: Linda, it’s Jim. Yes. It’s -- media is more expensive. The election does have a big, big impact on what we pay for things, both digitally and in traditional media lines. Tom, anything you’d like to add?

Tom Hartnett: No. As you would expect, Linda, it -- we are seeing that in the environment, we’ve seen that for the last month. We are expecting that some of that will moderate as we get past the election.

Linda Bolton Weiser: Okay.

Tom Hartnett: And Linda…

Linda Bolton Weiser: And then…

Tom Hartnett: With the second quarter, so much of the demand for the second quarter does come from that Thanksgiving through Christmas holiday. So there is some time to recover from the election timeframe to the big demand days.

Linda Bolton Weiser: Right. Gotcha. And then finally, my question about the Harry & David pop-up at Macy’s. I’m just curious, are you flirting with the idea of getting back into brick-and-mortar retail from the company own perspective or is just this purely this pop-up idea and it’s not going to expand into anything else brick-and-mortar? Just curious about that. Thanks.

Jim McCann: Thanks, Linda. This is Jim. I spent some time at the holiday store we opened in Herald Square at Macy’s yesterday. It looks fantastic. It had a good buzz about it. It’s on the eighth floor, which sounds like it’s off the beaten path, which of course it is. But that Macy’s store is a marvel. And there was good traffic in the store yesterday, excited customers. And then in a couple of weeks when they open up the Santa’s Workshop, you almost have to walk through our holiday store to get to Santa’s Workshop. It’s great positioning. So it was, it was good yesterday. It was busy. I love the way it looks. So I’m going to tell you that in answer to the second part of your question, I’m a retailer. I’ve always liked retail. I think, I think it plays a role in our mix, whether we do that company-owned, whether we do it franchises, this is a good first step to get back into the holiday store business, which used to be quite important to us. And these six stores that we’ve opened up now, three in California, three in New York, in partnership with Macy’s, I’m very excited about. I’d expect that would continue to grow. We had some dialogue yesterday with other store managers who were in town who asked, could they get in the queue for us to open in their stores? It was -- I was all buzzed yesterday about how good the store looks, how the traffic was, how the interaction with customers was going. So the answer is we’re not sure. It’s always on the table for us. And yesterday got me excited about those prospects.

Tom Hartnett: I mean, these are three or these are six great stores, right? And obviously we’ve got to evaluate the results of that, but we’re very encouraged.

Jim McCann: I’m encouraged just from the marketing benefit of those stores, excited about seeing the brand. So you can hear, you might hear that I got jazzed yesterday, how that influences things, how a bill beats the heck out of me in the next couple of weeks and brings me back to reality, all to be determined.

Linda Bolton Weiser: Okay. Sounds good. Thank you.

Operator: And the next question comes from Doug Lane with Water Tower Research. Please proceed.

Doug Lane: Yeah. Hi. Thank you. Good morning, everybody. Bill, can we, can we go back to that shift in wholesale orders from the September to December quarter? Can you reiterate what the dollar amount was and the reasoning behind that shift?

Bill Shea: Yeah. It was about $3 million on the food wholesale side of the business and the reason is, we are -- these are gift baskets for Costco (NASDAQ:COST ) and Sam’s. They dictate when they want the orders. Sometimes it comes in at the end of September or it starts at the end of September. Other times it starts at the, in the beginning of October. So clearly just a shift. As we’ve talked about, even in our August call, we have a strong book of business in kind of the food wholesale business this year. It’s going to be a great tailwind for us. It’s all just the large majority of it happens in the second quarter anyway and it just happened to shift some of those dollars just shifted from Q1 to Q2.

Jim McCann: And to add to that, Doug, the first quarter -- the first fiscal quarter of the summer time is when we’re getting the majority of our inventory in for those pre-sold items. We’re assembling, infecting those baskets and then they’re ready to ship, and then we’re, they’ll notify us it could be a five-day or six-day or seven-day swing, but that’s right over the quarter’s end. So all of that’s now shipped.

Doug Lane: Got it. That makes sense. And then to your point about looking at two halves of the year for 800 flowers, you talked a little bit about the cost trends in cocoa, but can you just give us any update? Has there been any significant shift in your cost trends anywhere else? Energy shipping, labor costs. Can you talk about your seasonal labor hiring this year versus prior years? Just try to touch base on the cost front a little bit, if you would.

Jim McCann: I’ll start on the labor side. Bill and Tom will give you more color on the other components, but on the labor side of things. Two years ago it was very tough. We couldn’t find people to work those seasonal jobs, our logistics jobs, our shipping, warehouse jobs, couldn’t find enough people. So we were 2,000 positions short of where we would have liked to have been. The consequence of that was that we had to pay a lot more overtime, which impacted us. Labor rates have been steady now last year and this the fill rate has been very good. We have a program, we have distribution centers around the country to optimize our shipping costs, which build some more color on? But and two years ago, we had real difficulty with our newest facility in the Atlanta area. Last year and this year that’s gone really well. We have a terrific labor partner in Atlanta an agency called First Step Staffing, which is an offer profit which is a staffing company that wraps a social services component around it. So that’s really helped us. We have good quality labor force there and we feel really good about giving 350 or so people an opportunity to get back into the workforce. So that’s -- it’s helped us and we’re happy to be helping them. Bill, I know, let me tell you asked about like fuel cost. We haven’t seen the benefit yet of this decline in the fuel cost in terms of our shipping cost. Have we Bill?

Bill Shea: No. We’ve seen some, our year-over-year surcharge is lower now than it’s been and we’ve been able to negotiate with Fedex caps on on certain of the fuel surcharges. So, overall, Doug, if you recall 2024 was kind of the year of the gross margin recovery. We were up 260 basis points, last year and climbed back over 40% and this year our guidance for the year is to be up modestly. This year as we always have various offsetting fouls. Well, we’re continuing to move margins forward, the 20 basis points we improved in the first quarter was actually slightly above where we expected. We knew no later in the year the margins would improve even more. From a commodity standpoint, there’s always puts and calls. We talked a little bit about cocoa and Jim mentioned eggs, and we got pluses and minuses. Fuel is a positive for us and should be through the holiday season for us. And as we -- the OMS implementation that we have, we’re able to automate some of our least cost routing that is ultimately our ability to optimize the shipping methods that we use. We always have cost increases from the third-party carriers, right, and that’s a significant cost to us. So we have been doing a good job and we continue to do a good job of coming with -- coming up with ways to offset those actual cost increases that we have and that’s going to be -- should be a slight benefit to us this year as well.

Doug Lane: Okay. That’s very helpful. And just lastly I’ve heard you talk about a favorable pear crop this year. Can you elaborate on that and how that impacts your business plans this year?

Jim McCann: We all learned in the last decade of owning Harry & David that we have more reasons to lose sleep than we did even prior to that acquisition. We were we grow our own food product there in Southwest, Oregon in the Rogue Valley in Medford Oregon and we’ve suffered through some real tough natural weather patterns in the last several years which caused us to really have struggles on it on the quality and the quantity of our product, and then we had a big fire two years ago which really disrupted us. This year weather was more favorable. The snow pack was good. The -- our ag team there has done a terrific job. The crop is frankly terrific this year. Not the biggest we’ve ever had but more than double last year’s crop size. So we have inventory enough to fill what we anticipate will be demand and then a little bit more.

Tom Hartnett: I will say, so give you a little dimension probably, increase at 20%, 25% more a crop there.

Jim McCann: And high quality…

Tom Hartnett: High quality and as you can imagine the infrastructure we have whether the crop is extra wise is this is really the same cost. So when we have a better crop those products, we don’t have to go out and purchase third-party products, we utilize our pears, which is our marquee product. Anyway, we want to use that product. So we’re pretty excited about the quality of the product this year and in the abundance.

Jim McCann: And it wasn’t just the pears, pears are a key crop as Tom mentioned, but our peach harvest this year was fantastic, apples all of our products good. The pears of what Harry & David is most known for and we’ve been eating them around here for the last couple of weeks. So I we can attest to the fact that there is good as they’ve ever been.

Bill Shea: And we’ve continued to work on extending their life for the pears and so we have the pears now that, historically, it took us through holiday and into maybe the January timeframe. Last year we were able to extend that into the March, April timeframe. We think this year we’re going to actually be able to extend that even further and may even get to Mother’s Day with our pears. Again, as Tom was referencing, by having the ability to do that we don’t have to source third-party pears during that time of the year and it saves us money.

Tom Hartnett: So two things here, good crop this year, quantity and especially quality, and the second thing is the capital expenditures we’ve made on our storage facilities to optimize our ripening capabilities gives us a little bit of extension in the season, as Bill mentioned.

Doug Lane: Great. That’s good color. Thank you.

Tom Hartnett: Thank you, Doug.

Operator: This concludes our question-and-answer session. I would now like to turn the conference back over to Jim McCann for any closing remarks.

Jim McCann: Well, happy Halloween, everyone. I hope those of you who can get away with some little ones enjoy it today, whether it’s your children or your grandkids or just fun in the office place. As we mentioned in our Q&A session, if you’re near one of the six Macy’s stores that we have holiday shops in, three here in the New York area, Roosevelt Field, Queen’s Center Mall, and of course, the Herald Square marquee flagship store for Macy’s and three great locations in California, stop in and take a look. You’ll see the breadth of our product offerings and even though it’s very intimate and proximate to us, when you see it all beautifully merchandised like it is, you get a sense of how we really do help people celebrate the holiday. We have a great assortment of product there, so go take a look. Hopefully, we all get out and vote in the next few days and we know by this time next week who the next President is and we can get on to making people happy and satisfying their gifting and celebratory needs for this exciting upcoming holiday season. So, thank you for your time, your interest, your questions and we stand by to further answer any questions and engage with you as we go after the next couple of days. So, thank you and happy holidays.

Operator: The conference is now concluded. Thank you for attending today’s presentation and you may now disconnect.

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Source: Investing.com